Newcastle Computer Wizards - Computers | Hosted Exchange Server 2010 | Onsite Support | Servers | Networks

Frequently Asked Questions - On Customer Support Q. Are all your support technicians qualified?
A. All of our support technicians and support staff are fully qualified with some being
    specialists in a particular area of the IT industry. All of our staff have experience with
    residential/home systems, small business systems and large corporate systems.

Q. Why should I choose to deal with Newcastle Computer Wizards for my support
     requirements?
A. We believe that if you carefully compare the quality and capability of the support we
    offer, you will find that we are one the best in the Newcastle area, for IT support.

Q. What options are available for customer support?
A. Newcastle Computer Wizards have both onsite support and remote support
    available. Onsite support is when our technicians diagnoses and rectify your issues at
    your office or home. Or, remote support, (our most popular option), where one of our
    technicians connects to your server or computer securely from our office, and solves
    your issues over a high speed Internet connection.

Q. What do I need to use for a remote support session?
A. Newcastle Computer Wizards uses a software package called Teamviewer. The
    customer module for teamviewer (which we will ask you to download), does not require
    any installation and can be deleted from your system once we are finished. We will
    guide you through downloading and operating the software.

Should you have any queries, please do not hesitate to contact us.